Specialist Employee Relations Jobs at NMB Bank

To create and promote people practices that assist in developing and maintaining positive working relationships between the organization and its people.

Main Responsibilities:

• Support the Head HR, Employee Relations, to investigate and resolve day-to-day employee relations issues, either directly or through advice to line management, and prepare briefing papers as required.
• Advise the Human Resources team, line managers, and staff in dealing with employee relations issues and maintaining good relations.
• Facilitate and maintain a good working relationship with trade unions and employee representatives
• Facilitate meetings with employee representatives and follow up on actions emanating from such engagements for closure.
• Support the development and promotion of HR policies, employee relations programs, and/or interventions.
• Ensure proper interpretation, implementation, and consistent application of HR policies and labor legislation to all employees to ensure fairness to both the bank and employees.
• Conduct investigations in people-related cases and provide recommendations to leadership.
• Handle disciplinary cases, grievances, and conflict resolutions in line with the bank’s policies and labor legislations.
• Produce reports on employee relations trends or activities monthly, quarterly, and/or as required.
• Represent the bank in CMA cases when there is a need to do so.
• Ensure compliance with labor legislation.

Knowledge and Skills:

• Understands and demonstrates knowledge of employment laws, rules, regulations, principles, and good practices related to employee conduct, performance, and dispute resolution.
• Ability to build trust and positive working relationships.
• Problem solving, conflict resolution, complaint investigation, and policy interpretation.
• Experience with exposure to sensitive information and the ability to maintain confidentiality and a high level of integrity.
• Ability to remain respectful, empathetic, and diplomatic in the face of difficult and uncomfortable situations and conversations.
• Good interpersonal, written, and verbal communication skills in English and Swahili.
• Ability to anticipate and identify legal issues and long-term implications of people-related decisions.
• Excellent judgement and discretion
• Organizational skills, with attention to details.
• Analytical skills
• Negotiation skills
• Basic Computer literacy

Qualifications and Experience:

• Bachelor’s degree in law, industrial relations, human resources management, organizational psychology, or related fields.
• Postgraduate qualifications in law, mediation, and arbitration will be an added advantage.
• At least 3 years of working experience in employee relations in medium-sized to large organizations.