Welcome to our website, fursazaajira.com. In this article, are you looking for a business center manager jobs at CRDB Bank Tanzania, an opportunity for all Tanzanian applicants to read that provides a detailed overview of the essential qualifications, responsibilities, tasks, and skills needed for this position?
CRDB Bank Plc is an African bank and a leading financial services provider in Tanzania with a current presence in Tanzania and Burundi, East Africa.
To run the Centre profitably, managing sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
Principal Responsibilities:
- Growth of the MSME Loan Portfolio: To increase the MSME loan portfolio, find and discuss business prospects in the Kariakoo market. In accordance with credit policies, this entails examining, evaluating, and suggesting MSME credit applications.
- Loan Portfolio Management: Make sure that the quantity and quality of loans in the portfolio are growing in accordance with predetermined standards.
- Deposits and NFI Growth: Assure efficient use of bank goods and services (e.g., trade finance, forex, bank guarantees, Lipa Namba, etc.) by monitoring the growth of deposits, new account openings, insurance, and other non-interest income.
- Relationship Management Function: To guarantee client loyalty and sustained company growth, proactively manage and strengthen business connections with both current and potential clients.
- Financial Performance: Ensure that profit targets are met by maintaining financial performance in accordance with corporate objectives.
- Expense management: Make sure all expenditures are approved and keep center spending within the allocated budget.
- MIS and Reporting: Make sure that MIS reports are in line with performance objectives by reviewing and acting upon them on a regular basis.
- Customer Satisfaction and Experience: Make sure the center provides services that live up to customer expectations by concentrating on enhancing customer satisfaction, controlling turnaround time, and encouraging teamwork through CRDB values.
- Relationship and Customer Query Management: Ensure that service levels fulfill the agreed-upon TAT by monitoring and swiftly addressing customer requests, queries, and complaints to establish and preserve great customer relationships.
- Employee Development and Performance: In accordance with HR regulations, oversee employee performance, development, and relationships, including coaching, succession planning, and mentoring.
- Relations with External Stakeholders: In cooperation with zone management, represent the Center and uphold ties with external stakeholders, such as local government agencies and business associations.
- Review of the Budget and Portfolio: Create, oversee, and manage the center’s budget to make sure it complies with the business strategy. At the same time, review and manage the SME portfolio to achieve performance goals and metrics.
- Carry out additional tasks as assigned or ordered by your superior.
- Capacity to translate corporate goals into results that are both operational and acceptable
- Develop a rapport with both current and potential clients.
- Engaging in the Retail Banking strategy actively
Qualifications Required:
- Bachelor’s degree or its equivalent and at least a professional banking certificate.
Experience Required:
- At least four years’ experience in MSME business development and loan portfolio monitoring, leadership, branch operations, retail, or general banking.
- People management, selling, business awareness in achieving business performance, performance management, networking, credit management, teamwork—building and developing high performance, and time management.
- Strategic business awareness coupled with a clear understanding of the bank’s products, handling, and building customer relations.
- Awareness of performance management and change management.
- Communication and presentation skills.
- Planning and organizing skills.
- Interpersonal and computer skills.
- Coaching skills.
- Reporting and analytical skills.
CRDB Bank encourages applicants who share its commitment to sustainability and ESG policies. The Bank encourages applications from women and people with disabilities since it also supports an inclusive workplace.
Note that there are no fees associated with the application or hiring process at CRDB Bank. Please dismiss any requests for payment as they do not reflect the bank’s policies.
We will only get in touch with the shortlisted candidates.
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