To create and promote people practices that assist in developing and maintaining positive working relationships between the organization and its people.
Main Responsibilities:
- Support the Head HR, Employee Relations, to investigate and resolve day-to-day employee relations issues, either directly or through advice to line management, and prepare briefing papers as required.
- Advise the Human Resources team, line managers, and staff in dealing with employee relations issues and maintaining good relations.
- Facilitate and maintain a good working relationship with trade unions and employee representatives
- Facilitate meetings with employee representatives and follow up on actions emanating from such engagements for closure.
- Support the development and promotion of HR policies, employee relations programs, and/or interventions.
- Ensure proper interpretation, implementation, and consistent application of HR policies and labor legislation to all employees to ensure fairness to both the bank and employees.
- Conduct investigations in people-related cases and provide recommendations to leadership.
- Handle disciplinary cases, grievances, and conflict resolutions in line with the bank’s policies and labor legislations.
- Produce reports on employee relations trends or activities monthly, quarterly, and/or as required.
- Represent the bank in CMA cases when there is a need to do so.
- Ensure compliance with labor legislation.
Knowledge and Skills:
- Understands and demonstrates knowledge of employment laws, rules, regulations, principles, and good practices related to employee conduct, performance, and dispute resolution.
- Ability to build trust and positive working relationships.
- Problem solving, conflict resolution, complaint investigation, and policy interpretation.
- Experience with exposure to sensitive information and the ability to maintain confidentiality and a high level of integrity.
- Ability to remain respectful, empathetic, and diplomatic in the face of difficult and uncomfortable situations and conversations.
- Good interpersonal, written, and verbal communication skills in English and Swahili.
- Ability to anticipate and identify legal issues and long-term implications of people-related decisions.
- Excellent judgement and discretion
- Organizational skills, with attention to details.
- Analytical skills
- Negotiation skills
- Basic Computer literacy
Qualifications and Experience:
- Bachelor’s degree in law, industrial relations, human resources management, organizational psychology, or related fields.
- Postgraduate qualifications in law, mediation, and arbitration will be an added advantage.
- At least 3 years of working experience in employee relations in medium-sized to large organizations.
Read also: FRF Recruitment Portal
